Support
Need help with Memex — on iPhone, iPad, Mac or the web — or with the MeshWeaver cloud service? We are glad to help.
Contact us
Write to info@systemorph.com. Tell us which device and app version you use (shown in the app's settings) and what you tried. We answer on Swiss business days, usually within two days.
Signed in? You can also send feedback from inside the app; it reaches the same team with the technical details attached.
Common questions
How do I sign in? Open the app and choose a sign-in method — Sign in with Apple, Microsoft, Google or LinkedIn. To use an installation your organisation runs, add its address in the app's list of instances and sign in there.
How do I connect my mailbox or calendar? Open the Mail app inside Memex and choose Add mail account. You are asked to grant access at your mail provider; you can disconnect again at any time from the same place.
Does the assistant send e-mails for me? No. It writes drafts into your mailbox; you review them and press Send yourself.
What happens to my voice recordings? They are transcribed to text on our own speech service and then discarded. Only the text is kept.
Why does the app ask for the microphone, camera or photos? Only to record speech you want transcribed and to attach images you choose. You can change each permission in the iOS Settings app at any time.
How do I buy a plan? Plans are available on the web at memex.meshweaver.cloud. The iOS app does not sell plans.
Delete your account
Open the app's account settings and choose Delete account, or write to info@systemorph.com from the address you signed in with. Your account and content are deleted within 30 days, as described in the Privacy Policy.